“Being an Investor in Excellence is an indicator to our customers, staff and partners of our on-going commitment to being the best organisation we can be.”
Sarah Richards, Business Development Manager, Bolton at Home
Bolton at Home was looking for a framework that would drive their organisation forward in a coordinated focussed manner.
“Becoming a new organisation provided a perfect opportunity to evaluate the organisation’s current position in its pursuit of excellence, to celebrate what had already been achieved as well as discover further areas for improvement. The Investors in Excellence Standard provided a perfect framework in which to do this.”
Achieving the Standard has helped Bolton at Home assess all aspects of its organisation and continue to move the business forward and increase performance results:
• External assessment and certification provided an independent seal of approval providing market differentiation
• The process has highlighted the strengths of the organisation but also identified the areas for improvement helping the management team co-ordinate a prioritised business improvement plan
• The framework has engaged and motivated staff seeing an increase in productivity and a boost in morale
• Benchmarking: learning from organisations outside its own sector benefitting from best practice techniques and training used by all successful organisations
To read more about how Bolton at Home successfully implemented and achieved the Investors in Excellence Standard please CLICK HERE for the full case study.
If you would like to read more about how IiE has helped organisation in other sectors please CLICK HERE.