For almost two decades our chairman, Alan Jones OBE, has been an ambassador for excellence.
Under his leadership, both G4S and TNT saw dramatically increased profits. Customer satisfaction also improved, along with quality, efficiency and productivity.
According to Alan these successes wouldn’t have been achieved without investing in excellence and when it comes to GSL he’s adamant the IiE Standard played a fundamental role in transforming the company’s fortunes for the better.
“Investing in excellence made GSL a stronger, leaner and more efficient organisation,” said Alan. “By adopting the IiE Standard the company was able to improve customer satisfaction across the board and to this day the principles of excellence are firmly embedded within the culture of the organisation.”
To read Alan’s full article and discover the key role excellence played in transforming both GSL and TNT in his time there please click HERE.
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