This is giving extra focus to the housing sector, especially the social elements, and asking fundamental questions of housing associations as to the best strategy to adopt to ensure that the communities they serve will be provided for in the most effective way. What plans need to be made?
The development of assets for the associations is a constantly challenging part of their operations, and they continue to evolve to meet the requirements of increased regulation, new government policies on Right To Buy, and the rising costs of being a vital supplier to communities across the UK.
To achieve the best outcomes, a housing organisation must seek to evaluate all parts of its functions, from the strategy adopted by the board, right through to the delivery of services on the front line, and directly to its tenants and residents.
Even though attitudes in the sector are found to be excellent, the improvement gained from addressing the way in which things are done gives tangible and sustainable results. Using the Investors in Excellence Standard has already assisted many organisations, and the ability to focus on What Matters Most across the whole of an operation highlights areas that can give increased value to providers, tenants and residents alike.
The extension of the approach into supply chain allows a deeper and clearer understanding of what is required for the delivery of the best service possible. Further information on the IiE Standard and the tools available to achieve this can be found here