New case study published: Arriva Trains Wales – delivering excellence within the Rail sector

“To be recognised consistently for seven years as an Investor in Excellence shows how committed we are to excellence in everything that we do whilst actively helping us to take steps to continually improve.”

Lynne Milligan, Human Resources Director, Arriva Trains Wales

Background

Arriva Trains Wales is one of the 26 passenger rail companies in the UK operating throughout Wales and England. Part of the Arriva Group, a leading provider of passenger transport in Europe which is owned by Deutsche Bahn, it is a leading pan-European public transport operator with operations across 11 European countries and more than 38,500 employees.

Arriva Trains Wales aim is to be Europe‟s best in class rail operator. To help achieve this aim Arriva Train Wales manages a fleet of 125 trains covering a route of over 1,009 miles, supported by 2,050 employees. Operating 955 services per day across 244 stations throughout England and Wales, results in Arriva trains travelling more than 13.7 million miles each year. On average, their services handle around 65,000 passenger journeys a day, with the ability to carry more than 12,000 customers at any one time…..

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