A selection of testimonials from our customers

“Continuation of this highly commended achievement assures our Board, all our stakeholders, customers, partners, patients and staff that we are effectively managing our business to the very highest principles and values”.

Tracy Allen, Executive Director, Derbyshire Community Health Services NHS Trust


 

“We have made real progress since engaging with Investors in Excellence and the whole programme to this point has been a real success. We have built great relationships with the IiE team and we look forward to maintaining this momentum through 2015 which will be the year when our real improvement efforts begin to embed and endure”.

Chris Lovatt, e.on


 

“The Investors in Excellence certification process has helped recognise the success of the Halewood team and our commitment to the excellence journey. We are proud to have met the requirements of the IiE Standard and are using the assessment feedback to help shape our future improvements.

Graham Heeley, General Manager, DHL Halewood Operations


 

“Since adopting the principles of business excellence, we’ve developed a holistic approach to improvement. As well as being able to identify core areas of focus, we can effectively benchmark progress; the results we’ve achieved have been phenomenal.”

David Woolley, President and CEO, Concentric AB


 

“The work undertaken with our teams to attain IiE certification has had immense benefit in focusing the teams on our key objectives and identifying where we may be off course. We have experienced a period of rapid growth and so to underpin our next stage of development strategic direction is paramount and to know that all of our teams, regardless of role, are aware of the business plans, prioritisation and current attainment is most definitely in part to the self evaluation that IiE has assisted us with”

Sharon Walton, Director, Chief Operating Officer,PMC, Bilfinger GVA


 

“Investing in excellence – it’s the golden thread that runs through our organisation. It has been a great source of inspiration and motivation, instilled a clarity and rigour; right now given the sector’s need to mitigate risk and deliver effectively it’s important to be independently validated.”

Sue Lock, CEO, Wulvern Housing


 

“As the first NHS Commissioning organisation to achieve the IiE Standard, Rotherham CCG has benefitted greatly from achieving and adopting the IiE principles and values. The process has empowered our staff and made them proud to work for our organisation. It also assures me that our staff are always focussed on ‘What Matters Most’.

Chris Edwards, Chief Officer, NHS Rotherham Clinical Commissioning Group


 

“I would like to take this opportunity to extend my thanks to Investors in Excellence for allowing us to take this journey. Your Assessor was a true professional living the values of excellence. He quickly understood our culture and helped us to push our boundaries. He is a very valuable asset to your organisation and we are very pleased to have worked with him”.

Majella Myers OBE, HR Consultant, Abu Dhabi Police Headquarters, The General Directorate for Human Resources


 

“Our continued certification to the Investors in Excellence Standard is seen as an important step in our Concentric Business Excellence programme, an impartial assessment of our strategies, plans, processes and results. We are extremely proud of our business and its great team of people. We have the enthusiasm and desire to continue improving the business and the courage not to be comfortable with status quo. Being an Investor in Excellence has helped us make great strides achieving and demonstrating this.”

John Beadsworth, Operations Director, Concentric Birmingham Limited


 

“Inspires confidence in abilities of all individuals, inspires confidence in changing negatives to positives. The leadership approach is always to create something special; to punch above it’s weight and focus amongst all staff the drive to continuously improve”

Tony Shally , Managing Director, Espace Europe


 

“Being recognised as Investors in Excellence means that we can start the year driving continuous improvement, moving in the right direction to become an effective, efficient and agile workforce. This is just the start of how we’re becoming Operationally Excellent in Customer Operations and we now have a great base to build on. Through delivering what matters most to our customers, it’s a great step to achieving our strategic goals”.

Chris Lovatt, e.on


 

“Investors in Excellence has helped us to learn from other sectors and ensure that we are keeping pace with best practice. The improvement initiatives that we have developed as a result will continue to drive our organisation forward for the benefit of our customers.”

Lindsey Williams, Group Chief Executive, Futures Housing Group


Customer Stories


Subscribe to our newsletter


Enews
sign up

Subscribe to our newsletter

Resources