New case study: Reaping the rewards of Lean excellence - Festival Housing

“Working with IiE and implementing a lean approach to improving performance has been an incredibly positive experience. We have already started to see significant improvements in key areas. Having tried a number of approaches to improvement in the past, the IiE lean approach has proved to be the best solution to our problems and we’ve now formulated a Continuous Improvement Strategy moulded around it.”

Lee Parkes, Head of Performance, Festival Housing

Festival Housing is a registered housing provider managing 9,000 homes in Worcestershire and Herefordshire. It employs 500 staff and has an annual turnover of £46 million.

Before engaging with Investors in Excellence the organisation had tried various methods to improve performance - none of which had achieved the desired results. Research commissioned by the group chief executive led to a formal commitment in December 2008 to adopt and achieve the Investors in Excellence Standard.

A successful assessment in August 2010 was used as a platform for the next stage of the improvement journey and further support from IiE in 2011 to enable the successful adoption of Lean approaches to address specific areas of underperformance.

Benefits at a glance

•   Savings of £500,000 identified
•   Cash savings of £63,000 achieved in first nine months
•   Time taken to re-let empty properties reduced from 27 to 18.8 days
•   Accelerated cultural transition

To read more about Festival's approach to improvement please click here to download the full case study.

To see how our services have benefitted other organisations please click here.

To find out how your organisation could benefit from process excellence certification please contact any of the team on 01564 711 004 or email iie@investorsinexcellence.com.