People we work with:
ACHIEVE THE IiE STANDARD ONLINE
Registered User Login:
Registered Users have full access to information in the Knowledge Base
Process Excellence
TweetMasterlease, International House, Bickenhill Lane, BirminghamB37 7HQ
Location:
Tuesday, 2nd March 2010
Date:
9:30am - 4:00pm
Time:
£99.00 per delegate excluding VAT
Cost:
Places Available
Event Status:
Understanding processes and how they work is the first step to delivering improvements in efficiency and productivity to your business. This highly informative and interactive one-day session is designed to help you better understand:
• What is a process and how to define it
• How to integrate the customer journey map
• Key steps in process mapping
• Process analysis essentials
Julian Beaney, our expert facilitator who is currently working with a range of organisations to help improve their customer and internal processes will share experiences, facilitate practical process mapping exercises and introduce some simple process improvement techniques that can be applied in any organisation. These include:
• Process definition tools (SIPOC)
• Customer journey mapping
• Swim lane process mapping
• Process measurement
• Brainstorming
• Cause and effect diagrams (Fishbone)
• Five whys
You will have the opportunity to work in groups on a specified process, to ensure a clear understanding of the methods used. The approaches used work across all organisations so what ever sector or size of organisation you work for this workshop will be for you.
| S | M | T | W | T | F | S |
|---|---|---|---|---|---|---|
| 29 | 30 | 31 | 1 | 2 | 3 | 4 |
| 5 | 6 | 7 | 8 | 9 | 10 | 11 |
| 12 | 13 | 14 | 15 | 16 | 17 | 18 |
| 19 | 20 | 21 | 22 | 23 | 24 | 25 |
| 26 | 27 | 28 | 29 | 1 | 2 | 3 |
Featured events:
Achieving Excellence - FREE awareness session, Birmingham
Tools and frameworks to improve performance in 2012 and beyond• Are you seeking to increase
Date: Tuesday, 28th February 2012
Excellence Practitioner Training
A highly practical two-day programme designed to equip managers with the skills, tools and techniques
Date: Tuesday, 28th February 2012
Upcoming events:
Tools & Techniques for continuous improvement: Lean thinking
Increase efficiency, save money and delight customers. Lean is one of the leading philosophies to
Date: Tuesday, 21st February 2012
Achieving Excellence - FREE awareness session, Nottingham
Tools and frameworks to improve performance in 2012 and beyond• Are you seeking to increase
Date: Wednesday, 22nd February 2012
The Investors in Excellence Standard - supporting housing organisations
Please note that we can only allocate TWO places per housing organisation Tools and frameworks
Date: Friday, 24th February 2012
