Excellence Practitioner Training, two-day programme - 23rd & 24th May 2012

A highly practical two-day programme designed to equip managers with the skills, tools and techniques needed to drive improvement and excellence within any organisation.

Designed for individuals whose role is linked to improving organisational performance, the course also supports personal development programmes and can be delivered to groups in-house.

The benefits of attending and becoming a practitioner include:

•    Gaining an understanding of the principles that drive excellence in any organisation
•    Learning practical tools and techniques and how to apply them to deliver improvement
•    Insights Into how excellent organisations work
•    An understanding of the value of a performance improvement framework
•    Increased awareness of current levels of organisational performance

All attendees receive a certificate to demonstrate CPD, whilst there’s the ability to further develop skills through access to additional practitioner modules including Lean, self-assessment and problem-solving tools

The framework used for this programme is the Investors in Excellence Standard, which is underpinned by global best practice and covers all aspects of an organisation. Attendees will also gain an understanding of the powerful concept of ‘What Matters Most’ which is at the heart of the Standard and also the Essential Elements of Leading, Resourcing, Delivering and Achieving.

This two day programme will cover:-

•    What makes an organisation excellent
•    Introduction to the Investors in Excellence Standard
•    The principles of excellence
•    The role of excellent leaders
•    Managing people, technology, information and assets
•    Delivering excellent products and service experiences
•    Process excellence and problem solving
•    Measuring achievements
•    Developing prioritised action plans