Business Excellence in Housing

 “a fresh look at how you raise standards of services to customers”

 • Learn how leading private sector businesses define and achieve excellence

• See how continuous improvement and value for money is delivered across sectors

• Gain new perspectives on how to deliver efficient and customer focused services

• Hear practical case studies from a local housing organisation

This unique seminar aims to bring fresh new perspectives for those working in housing in
meeting the challenges set by the Tenant Services Authority of delivering excellence,
continuous improvement, value for money and efficiency.

Go to GEMBA – Continuous Improvement in Action

This is a fantastic opportunity to see for yourself Ricoh UK Products’ award winning approach to implementing Continuous Improvement. The CI Team will provide practical demonstrations of how they have engaged the workforce to deliver innovative, low-cost improvement techniques. You will also be invited on a tour to see some of their best practice in action, which will include a visit to the kaizen forest, the Lean Education Centre and an introduction to their ‘five minute challenge’.

Encouraging Lean Practices

Ralph Middlemore, MD Staffordshire Property Care (part of Central Borders Housing Group) will deliver a presentation on how people have been engaged to implement lean techniques, which have resulted in improved tenant services.