How IiE fits the new TSA regulatory requirements

The Investors in Excellence standard fits the new TSA regulatory requirements for local offers

Housing organisations using the Investors in Excellence Standard have discovered how closely it fits with the new local offer requirements.
“Regulatory requirements across all sectors are becoming more aligned to business excellence” remarks Julian Beaney, Head of Performance Solutions.

The requirement to demonstrate continuous improvement is at the heart of the IiE Standard. In addition, the changes to the IiE Standard in 2010 focus on how organisations across all sectors have a customer focused approach to the design and provision of services and that their offer to customers is clearly marketed.

Coupled with a requirement within the standard that organisations have clear measures around the customer experience the reason for using the IiE standard to provide external accreditation is never been more clear.

Join us at the CIH Midlands conference on 21/22nd May at the Hinckley Island Hotel

Investors in Excellence is once again supporting the CIH Midlands conference, this year with the very relevant theme of “Dawning a new era”. In addition to exhibiting over the two days, we will be contributing to a workshop on using accreditation within the housing sector and a plenary on putting the customer first.

For more details click here http://www.cih.org/events/conferences/MidlandsConf10/

Are your managers focusing on the right measures? Are they customer focused?

IiE has launched a new in house course that is aimed at helping operational managers take control of their measures they need to manage their area of operation. This popular course also provides some simple tools and techniques to help them analyse and use the information to improve and drive efficiencies in their organisations. Our action based course will provide your managers with more customer focused measures in just a day.

Contact Julian for more information.

Finally – join in the housing community of practice

Housing Organisations using the Investors in Excellence standard are now sharing and discussing best practice on-line through LinkedIn. With over 20 members in just a few days this is proving to be a popular site so don’t miss out and join in today.

http://www.linkedin.com/groups?gid=3023396&trk=myg_ugrp_ovr

Contact Julian Beaney on 01675 460997 or email julian.beaney@investorsinexcellence.org to discuss how IiE can help your organisation improve.